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Team Support

Unify your ticketing, live chat, and customer support data in interactive, automated, and custom dashboards built in ClicData. Derive deeper insights and get a 360-degree view of your customer satisfaction by adding your CRM, eCommerce, and social media data into the mix.

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ClicData + Team Support

Get data from Team Support in minutes with our connector

Connect and unify data from any source

Instantly connect all your Team Support data to 250+ applications, systems, databases, or files, on-premise or in the cloud. Clean, transform, and forecast your data for a single source of truth.

Customize & automate your reporting

Go beyond Team Support analytics to visualize any KPI in custom and fully interactive dashboards, or pixel-perfect reports. Automate data updates, alerts, and publication to focus on what matters.

Share insights that drive business impact

Power decision-making at all times with fresh, reliable, and accessible data. Automatically send dashboards & reports to your teams, clients, and stakeholders, so everyone’s aligned.

How to connect Team Support to ClicData?

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  • 1 Set up your connection
    Simply create a connection between your system and ClicData in just a few clicks.
  • 2 Get the structured data you need
    Select which data table you want to pull and ClicData will pre-format and load it for you.
  • 3 Transform, visualize, and share your data
    Clean, merge, and filter your data. Visualize it in custom dashboards or reports, and share it with your teams, clients, or stakeholders.
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What benefits can you get?

  • Get a 360-degree customer view across touchpoints
  • Analyze and classify all your customer support tickets with interactive dashboards
  • Identify emerging issues or opportunities quickly and take timely action to address them
  • Streamline processes, automate repetitive tasks, and optimize resource utilization
  • Get visibility into key performance metrics related to customer support
  • Make data-driven decisions based on insights

What can you measure?

  • Ticket Volume
  • Ticket Resolution Time
  • Chat Response Time
  • First contact resolution rate
  • Customer Satisfaction (CSAT) Score
  • Agent performance metrics
  • Customer engagement trends

Track all your KPIs in custom & interactive dashboards

analyze your customer retention and monitor new MRR, Contraction MRR, Expansion MRR, Churn

Customer Retention Dashboard
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Customer Satisfaction Dashboard
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FAQ

ClicData offers you more flexibility for your reporting needs, in multiple ways:

  • store historical data to perform YoY analysis and comparisons over time
  • clean, transform, calculate, forecast, and enrich your data with 250+ sources
  • build custom metrics and visualizations that answer key business questions

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