• Web Services & API

Team Support

Unify your ticketing, live chat, and customer support data in interactive, automated, and custom dashboards built in ClicData. Derive deeper insights and get a 360-degree view of your customer satisfaction by adding your CRM, eCommerce, and social media data into the mix.

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Integration Overview

With ClicData and our Web Service connector, get all your ticketing, live chat, and customer support data from Team Support. Combine it with your CRM, VOIP, financial and more to get a comprehensive view of your customer interactions across channels. Build custom and automated dashboards to get alerted in real-time when targets aren’t reached, address recurring issues proactively, and enhance your overall customer experience.

Key Benefits

  • Get a 360-degree customer view across touchpoints
  • Analyze and classify all your customer support tickets with interactive dashboards
  • Identify emerging issues or opportunities quickly and take timely action to address them
  • Streamline processes, automate repetitive tasks, and optimize resource utilization
  • Get visibility into key performance metrics related to customer support
  • Make data-driven decisions based on insights

Sample Metrics

  • Ticket Volume
  • Ticket Resolution Time
  • Chat Response Time
  • First contact resolution rate
  • Customer Satisfaction (CSAT) Score
  • Agent performance metrics
  • Customer engagement trends

We integrate with all your company systems

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Zendesk

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Jira Suite

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HubSpot