Website Privacy Policy

1. Introduction

ClicData respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit www.clicdata.com or any related or redirected domain collectively, the “Website”.

2. Data We Collect

We may collect and process the following types of personal information:

• Identity Data: Name, job title, company name
• Contact Data: Email address, phone number, postal address
• Technical Data: IP address, browser type and version, device identifiers, operating system
• Usage Data: Information about how you interact with our Website (e.g. pages viewed, time spent)
• Marketing and Communication Preferences: Your preferences for receiving materials or updates

3. How Do We Collect Your Data

We collect your personal data through:

• Direct Interactions: When you fill out forms, subscribe to newsletters, contact us, or request a demo
• Automated Technologies: Via cookies, server logs, and analytics tools
• Third Parties: From service providers, analytics platforms, advertising networks, and social media

4. How We Use Your Information

We use your data for the following purposes:

• To provide our services: Respond to inquiries, process demo requests, and deliver relevant content
• To improve our Website: Monitor usage, analyze trends, and enhance performance
• Marketing and promotions: Send newsletters or promotional content with your consent
• Legal and regulatory compliance: Meet applicable legal obligations

5. How do we store your data?

ClicData stores your data securely using HubSpot, a trusted and industry-standard platform with strong security practices. 

We will only retain your personal data for a limited period of time, and for no longer than is necessary for the purposes for which we are processing it for. This will depend on a number of factors, including:

• Any laws or regulations that we are required to comply with;
• The type of information that we hold about you; and
• Whether we are asked by you or a regulatory authority to keep your personal data.

For example, we may keep contact form submissions for up to 24 months, and customer account data for the duration of the contract plus 3 years.

You can at any time contact us to have your data removed from storage.

6. Marketing

ClicData would like to send you information about our platform and services in the form of newsletters, blogs and invitations to webinars. If you have agreed to receive marketing communications, you may always opt out at any time by unsubscribing using the link in the email.

7. Legal Basis for Processing

We process personal data only when we have a valid legal basis within the meaning of Article 6 of the GDPR. Depending on the specific context and purpose for which such personal data is collected, the lawful basis may include one or more of the following:

• • Consent: When you give your consent to our processing of your personal data (e.g., subscribe to communications for marketing purposes). You may withdraw your consent at any time.
  • Contract performance:. Where the processing is necessary for the performance of a contract which you have entered into or for the execution of pre-contractual measures taken at your request. This includes providing access to our services, fulfil demo requests and managing your account.
  • Legitimate interests: Where the processing is necessary for our legitimate business interests and these interests are not overridden by your fundamental rights and freedoms (e.g., to improve our services and secure our Website).

• Legal obligation: To comply with laws, regulations, or government requests, including tax, accounting, and compliance obligations.

8. Children’s Privacy

Our Site and services are not directed to individuals under the age of 16. We do not knowingly collect data from children. If we become aware of such collection, we will delete the information promptly.

9. Automated Decision-Making

We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects.

10. How We Share Your Information

We may share your personal data with:

• Service Providers: Who support our website, IT infrastructure, analytics, or email services include: SendGrid, Google and HubSpot.
• Affiliates: As necessary within the ClicData group to deliver services.
• Legal authorities: If required to comply with applicable laws or regulations
• Third-party marketing platforms: Only with your explicit approval.HubSpot
• Reorganisation or M&A transactions: With third parties and their advisors involved in a corporate reorganization of our company and its affiliates, a merger, an acquisition, a sale of assets or business, or other change in control. In such cases, your personal data may be included among the transferred assets or reviewed for the purposes of the due diligence preceding such transactions.

11. International Data Transfer

Some of our third-party service providers (including HubSpot, Google, or LinkedIn) may process your personal data outside the European Economic Area (EEA), including in the United States. When this occurs, we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) or other lawful transfer mechanisms are in place.

12. Your Data Protection Rights

You have the following rights:

• Access: Request access to your personal data
• Rectification: Correct any inaccurate or incomplete data
• Erasure: Request deletion of your data (subject to legal exceptions)
• Restriction: Limit how we use your data
• Objection: Object to processing for marketing or based on legitimate interest
• Data Portability: Request transfer of your data to another provider
• Withdraw Consent: Withdraw consent at any time (without affecting prior processing)

To exercise any of these rights, contact us at compliance@clicdata.com. We will respond within one month from the date of receipt, or notify you if an extension is needed. If your request is incomplete, we may ask for additional information. 

13. US State Privacy Rights

If you are a resident of certain U.S. states, including California, Colorado, Connecticut, Utah, or Virginia, you may have additional privacy rights under state-specific laws.

California (CCPA/CPRA)

Under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), California residents have the right to:

• Know what categories of personal information we collect, use, disclose, and sell or share
• Request access to the specific personal information we have collected about you
• Request deletion of your personal information (with certain exceptions)
• Opt out of the “sale” or “sharing” of your personal information
• Correct inaccurate personal information
• Limit the use and disclosure of sensitive personal information To exercise these rights, you may contact us at compliance@clicdata.com.

We do not sell personal information as defined by the CCPA, nor do we knowingly share it for cross-context behavioral advertising without your consent.

Other State Laws

Residents of other states also have rights to access, delete, and correct their personal data, as well as opt out of targeted advertising and certain types of data processing. We will honor these rights in accordance with applicable law. If you are a resident of one of these states and would like to exercise your rights, please contact us at compliance@clicdata.com.

14. Cookies and Tracking Technologies

A cookie is a small file placed onto your browser that enables us to enhance your experience on the Website by remembering your preferences and settings.

We use cookies and similar technologies to enhance your experience and gather analytics:

•  Necessary Cookies: Required for basic Website functionality, and security
• Performance Cookies: Help us understand how visitors use the Website
• Advertising Cookies: Deliver relevant advertising based on your behavior

You will be given a clear choice to accept, manage or reject cookie settings when you visit our Website.

14.1 Managing Cookies

You can manage or disable cookies via your browser settings or through our on-site cookie consent banner. We recognize and respect automated browser privacy signals such as the **Global Privacy Control (GPC)**, a technical specification that allows internet users to signal their preference to opt out of the sale or sharing of their personal information across all websites they visit — without having to manually adjust settings on each site.

14.2 ClicData Cookies

These cookies are used for tracking where visitors to our Website come from, where they landed and if provided which third-party content as generated this visit. These cookies are set for 30 days and then deleted unless visitor returns to our website.

14.3 Third Party Cookies

We use certain third-party services that may place cookies or use tracking technologies to support our marketing, analytics, or content delivery efforts. These services may collect information such as your IP address, browser type, device, and browsing behavior.

• Google. To track our Google Ads, re-targeting ads as well as organic and search results.
• LinkedIn. To track conversions from the ad campaigns and posts we place on LinkedIn.
• HubSpot. To track conversions from ad campaigns, match web site visitor to the visited pages and viewed content.
• Bing. Used by Microsoft Bing Ads for ad conversion and re-targeting.

15. Security

We implement technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. 

16. Data Breach Notification

In the event of a data breach likely to result in a risk to your rights and freedoms, we will notify you and the appropriate supervisory authority without undue delay, in accordance with Articles 33 and 34 of the GDPR.

17. Supervisory Authorities

You have the right to lodge a complaint with a supervisory authority.

Below are some relevant contacts:

• France (CNIL): [www.cnil.fr]
• United Kingdom (ICO): [www.ico.org.uk]
• Ireland (DPC): [www.dataprotection.ie]
• United States (FTC): [www.ftc.gov](https://www.ftc.gov/)
• California (CPPA): [www.cppa.ca.gov]
• Canada (OPC) – Office of the Privacy Commissioner of Canada: [www.priv.gc.ca]
• Australia (OAIC) – Office of the Australian Information Commissioner: [www.oaic.gov.au]
• Brazil (ANPD) – Autoridade Nacional de Proteção de Dados: [www.gov.br/anpd]

18. Data Controller

If you have questions about this Policy or how your personal data is handled, or if you wish to exercise your privacy rights, you may contact us using the information below:

ClicData
5 rue du Palais Rihour
59000 Lille, France
compliance@clicdata.com

Benjamin Duminy
Data Protection Officer (DPO)
benjamin.duminy@clicdata.com

19. Changes to This Policy

We may update this Privacy and Cookie Policy from time to time. Any changes will be posted on this page with the latest “Effective Date” date at the top.