Online Support & In-App Chat
Our Customer Support Analysts continuously receive praise for their speed, knowledge, friendliness, and eagerness to find solutions.
ClicData's Customer Effort Score (CES) over the last 12 months.
The many ways you can reach us for support
In-App Chats
A unique offering available in some plans where you can reach our Support Data Analysts and Platform Specialists directly from within the platform.
Support Tickets
Our platform comes with an integrated support system directly in your main menu so that you can track your questions and support requests at any time.
If email is still your thing, then send your questions to support@clicdata.com. We will create a support ticket automatically for you and ensure that it is followed up properly.
About our In-App Chat
ClicData is uniquely positioned as the only software offering an In-App Chat, providing real-time assistance directly within the app.
Whether you have questions on data processes, analytics, or reporting, you and your account users can access this instant support channel allowing you to advance your work faster, on the spot.
Our In-App Chat is available in certain plans or as an add-on and it is staffed with Data Analysts and Support Specialists from our European team from 09:00 CET to 17:00 CET and from our North American team from 9am EST to 5pm EST.
View our Pricing PlansWhether you have questions on data processes, analytics, or reporting, you and your account users can access this instant support channel allowing you to advance your work faster, on the spot.
Our In-App Chat is available in certain plans or as an add-on and it is staffed with Data Analysts and Support Specialists from our European team from 09:00 CET to 17:00 CET and from our North American team from 9am EST to 5pm EST.
About our Support Tickets
ClicData integrates an embedded support ticket system directly within the platform, making it simple for users to submit and track assistance requests.
Accessible from within the app, this feature allows users to get help with data management, analytics, or reporting without leaving their workspace, ensuring efficient and uninterrupted support.
Accessible from within the app, this feature allows users to get help with data management, analytics, or reporting without leaving their workspace, ensuring efficient and uninterrupted support.
What’s especially impressive is the great feedback loop they’ve maintained. Features and functions I propose or suggest often make it into the next update, showing how closely they listen and how committed they are to improving the system.
It's rare to see such responsiveness in tech support, and it’s truly appreciated.
It's rare to see such responsiveness in tech support, and it’s truly appreciated.
Online Documentation
ClicData offers comprehensive online documentation at help.clicdata.com, covering an extensive range of topics on all features and functionalities.
This Help Center is designed to guide users through every aspect of the platform, from data management to advanced analytics and reporting.
Accessible anytime, our documentation provides detailed, step-by-step instructions, empowering users to navigate the platform confidently and maximize its capabilities.
Visit our Help CenterThis Help Center is designed to guide users through every aspect of the platform, from data management to advanced analytics and reporting.
Accessible anytime, our documentation provides detailed, step-by-step instructions, empowering users to navigate the platform confidently and maximize its capabilities.
Video Tutorials
ClicData’s YouTube channel, available at youtube.com/clicdata, offers step-by-step video guides to support users in navigating the platform’s features.
Covering topics from dashboard creation to data integration and analytics, the channel provides clear, visual tutorials that make complex concepts accessible. These videos allow users to learn at their own pace, reinforcing their understanding and helping them get the most out of the ClicData platform.
Go to our YouTube ChannelCovering topics from dashboard creation to data integration and analytics, the channel provides clear, visual tutorials that make complex concepts accessible. These videos allow users to learn at their own pace, reinforcing their understanding and helping them get the most out of the ClicData platform.
As a new user to ClicData I've had a number of occasions to call on the support team for help. Each of these has been very positive. There is always a can-do attitude from the team, and most of the chats/tickets have been resolved within a single interaction.
This is hugely appreciated as the swift resolution means I can get back to the work I was doing much sooner.
This is hugely appreciated as the swift resolution means I can get back to the work I was doing much sooner.
Training Sessions
ClicData offers professional Training Services to onboard new customers and users, designed to ensure a smooth transition and comprehensive understanding of the platform.
This paid engagement includes tailored sessions covering data integration, dashboard design, analytics, and platform navigation, all led by our experienced team.
Through these interactive sessions, users gain valuable insights and practical skills to confidently use ClicData’s tools, empowering them to leverage the platform to its full potential.
View all Services This paid engagement includes tailored sessions covering data integration, dashboard design, analytics, and platform navigation, all led by our experienced team.
Through these interactive sessions, users gain valuable insights and practical skills to confidently use ClicData’s tools, empowering them to leverage the platform to its full potential.
Udemy Online Training
Data expert Petra de Groot has developed 2 courses on using ClicData. The Beginner course that covers your first connection all the way to your first dashboard publication, and the Advanced Users course covering dashboard filters, interactions, Data Flow and more.
ClicData for BeginnersClicData for Advanced Users
Questions?
Maybe the answer is here and if not then simply reach out to us.
What is the availability of the suppport teams?
We have two support centers, one in North America covering support hours from 9am EST to 5pm EST in English, and another in Western Europe with English and French from 9am CET to 5pm CET.
What is your typical response time?
We strive to have a first response within 2 business days for all our support tickets and email support requests, however we typically respond under 8 hours.
Do you offer support during the trial period?
Yes we do. Additionally, you also have access to the In-App chat during the trial period. Finally, if you have not done so, we would love to demo the platform and talk about your requirements to see if we can help. Book a demo here.
Are there limits to the number of In-App chats?
The In-App chat is to assist you with any issue you may be faced with that is critical or requires immediate assistance. All other types of requests may be transferred to a support ticket to be able to support you better.
Requests that require longer explanations, research, duplication of results may also be transferred to support tickets.
Finally, although we do not set a hard limit, use of the In-App Chat is monitored and abuse of this amazing channel may be throttled to be fair to all customers.