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Zendesk

Monitor your support and services agents’ efficiency and performance in custom and up-to-date dashboards with our Zendesk connector.

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ClicData + Zendesk

Get data from Zendesk in minutes with our connector

Connect and unify data from any source

Instantly connect all your Zendesk data to 250+ applications, systems, databases, or files, on-premise or in the cloud. Clean, transform, and forecast your data for a single source of truth.

Customize & automate your reporting

Go beyond Zendesk analytics to visualize any KPI in custom and fully interactive dashboards, or pixel-perfect reports. Automate data updates, alerts, and publication to focus on what matters.

Share insights that drive business impact

Power decision-making at all times with fresh, reliable, and accessible data. Automatically send dashboards & reports to your teams, clients, and stakeholders, so everyone’s aligned.

How to connect Zendesk to ClicData?

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  • 1 Set up your connection
    Simply create a connection between your system and ClicData in just a few clicks.
  • 2 Get the structured data you need
    Select which data table you want to pull and ClicData will pre-format and load it for you.
  • 3 Transform, visualize, and share your data
    Clean, merge, and filter your data. Visualize it in custom dashboards or reports, and share it with your teams, clients, or stakeholders.

What benefits can you get?

  • Unify your customer journey and engagement data in a single place
  • Clearly share the impact of your customer service strategies on retention and revenue to leadership
  • Identify your most engaged customer segments to grow your business
  • Break the silos between sales, support and services to improve customer experience

What can you measure?

  • Total Tickets
  • Open / Closed Tickets and Conversations
  • Avg Number of Tickets by Account
  • Avg Number of Messages to Close Tickets
  • NPS / CSAT
  • Customer Retentions
  • Revenue Generated by Services

Track all your KPIs in custom & interactive dashboards

Integrate all your company systems and enrich your analytics

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FAQ

ClicData offers you more flexibility for your reporting needs, in multiple ways:

  • store historical data to perform YoY analysis and comparisons over time
  • clean, transform, calculate, forecast, and enrich your data with 250+ sources
  • build custom metrics and visualizations that answer key business questions

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