All connectors > Zendesk
Zendesk
Monitor your support and services agents’ efficiency and performance in custom and up-to-date dashboards with our Zendesk connector.
ClicData + Zendesk
Get data from Zendesk in minutes with our connector
How to connect Zendesk to ClicData?
What benefits can you get?
- Unify your customer journey and engagement data in a single place
- Clearly share the impact of your customer service strategies on retention and revenue to leadership
- Identify your most engaged customer segments to grow your business
- Break the silos between sales, support and services to improve customer experience
What can you measure?
- Total Tickets
- Open / Closed Tickets and Conversations
- Avg Number of Tickets by Account
- Avg Number of Messages to Close Tickets
- NPS / CSAT
- Customer Retentions
- Revenue Generated by Services
Track all your KPIs in custom & interactive dashboards
FAQ
ClicData offers you more flexibility for your reporting needs, in multiple ways:
- store historical data to perform YoY analysis and comparisons over time
- clean, transform, calculate, forecast, and enrich your data with 250+ sources
- build custom metrics and visualizations that answer key business questions
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