Connect Freshdesk and extract your support and customer data to track your team’s performance and customer satisfaction.
CONNECTOR
Freshdesk
Cloud App
Benefits
- Combine your support, customer, and ticketing data in a single place
- Monitor your support team’s productivity, response times, and resolution rates
- Identify your most engaged or high-value customers
- Track your customer journey from first contact to retention by combining Freshdesk with your CRM and marketing data
Sample Dashboards
These are some of the sample dashboards that can be built using this data source.
Metrics
- Customer Satisfaction Score (CSAT)
- First Response Time
- Ticket Resolution Time / Avg Time to Close
- Ticket Volume by Channel or Team
- Churn Rate and Retention Metrics
- Revenue Impact by Account or Customer
- SLA Compliance
- Total Tickets Handled per Agent
More Information
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