A fantastic Support Team at your service

 

Our Data Analysts are here to make your life easier. If you have questions or are looking for help to start your data analytics project, we got you covered.

Support whenever and wherever you need it

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Live in-app chat

Communicate instantly with a team of Data Analysts and ClicData experts who will show you how to get the most performance from our product and your data.

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Support tickets

Raise support tickets to get help from our Data Analysts. Our team has been rewarded and recommended by our customers for the quality of their support.

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Knowledge base

Learn everything you need to know to use ClicData with our Documentations. We also compiled the answers to commonly asked questions in our online FAQ.

Explore our learning tools for even more tips

Your business deserves excellent support - we deliver.

Get answers directly from Data Analysts

Our Analysts have worked on dozens of data and dashboards projects across all industries over the years.
We have the experience to support both your business needs and your technical requirements.

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Responsive support wherever you are

Our team of Data Analysts offer their help in all regions of the world. We have teams close to you wherever you are to answer any of your questions in a timely manner.

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We go above and beyond to make your projects successful

Our Support is constantly rated 5 stars by our customers on Capterra.

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The support team are extremely efficient and there has been no issue to integrate any of the 3rd party software at any stage.

Source: Capterra

When faced with issue of setting up, they worked with our other vendors from our Stack to find a solution. Technical Support Team has all been really helpful in finding solutions to my requirements.

Source: Capterra

I found ClicData to be very simple to use for a beginner like myself, their support team are very helpful in explaining how to use some of their really nice features such as widgets and data views (transformations).

Source: Capterra

I tried several solutions for Dataviz and reporting solutions. ClicData is merging with success a powerful tool and very helpful and professional teams in order to answer to all our needs! The teams and the support are very reactive.

Source: Capterra

Very professional support teams and the software offers a really good quality.

Source: Capterra

I love that your support team knows how to fix problems and if they don’t, they spend time to find solutions. They have also added fixes or new proposed features into the road map. Very appreciative.

Source: Customer survey 2022

I have never had such a positive experience as I’ve had with ClicData’s customer support team. From larger conceptual questions to the most minor detail, I am continuously amazed at the level of care, attention, patience, and creativity to help the program work best for us.

Source: Customer survey 2022

The support is very friendly, quick, and patient. The product itself is great and continually growing. Very happy to have switched over to ClicData from Looker.

Source: Customer survey 2021

Got more questions about our support?

What language do you offer support?

5 languages: English, French, German, Spanish and Portuguese.

Do you offer support during the trial period?

Absolutely. You have access to our ticket system and in-app chat for 14 days.

Do you provide services to help with our data analytics project?

Yes. You can purchase Service packages in addition to your subscription to hire our Senior Data Analysts for your projects.

What are your hours of operation?

We provide worldwide support from our office locations, hence covering business hours in nearly all countries.