Keys to Become a Successful Customer Success Manager
Their job is to provide customers with the best possible experience with the company’s product or service, ultimately leading to improved customer retention, loyalty, and growth. The role has become more vital than ever. One recent study, based on data from LinkedIn, found that approximately a full one third of jobs for Customer Success Manager…
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Business KPIs – What's The Key, The Performance and The Indicator?
Here are some actual replies from friends and colleagues when I asked them to quickly provide a real Marion Webster-like definition of “Key Performance Indicator”; here are the answers to that question. “The sales & marketing metrics used to track progress.” … Frank, Dir of Sales, Telephony Company “What Management Tracks to cover their ass,…
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What's Our Secret Sauce?
We have 7! 100% Cloud You may hear our competitors spend their customer’s money on advertising that they are cloud only to find out that your are about to install a 120 MB file on your Windows machine that you had to buy or install Bootcamp because Macbook Pro’s don’t run Windows apps. Think I…
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The Problem With Company Manifestos
I have personally experienced growth in smaller companies where going past 5/6 employees was a challenge, again at 12 and again at 20 and 50. I imagine that there are certain “saturation” points where the mechanics of a company is not right for a certain number of people to work together. The Challenges of Growth…
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The Top 15 Marketing KPIs for Small Business
No business owner or manager wants to waste time, money, or resources on marketing activities that aren’t performing. By tracking marketing key performance indicators (KPIs), your company can learn how to fulfill your marketing goals most cost-effectively. And while digital marketing has become something of a science these days, that doesn’t mean you have to…
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How Predictive Analytics is Fueling HealthCare’s Rising Profits
Implementation of predictive analytics in the global healthcare market reached $1.8 billion in 2017 and is estimated to reach $8.46 billion by 2025, according to Allied Market Research. Buoyed by fast-developing advances in artificial intelligence and machine learning as applied to business intelligence applications, healthcare organizations are able to deploy predictive tools enterprise-wide that simultaneously…
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Dreaming of automating your projects reporting?
Project management comes with a myriad of challenges, as most know. One of the biggest problems in the sphere is reporting. Reports are an integral piece of project management – it keeps everyone aware of time spent, deadlines and overall progress and is an essential tool for communication between parties. However, article after article, such…
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What is AI’s Role in Your Business’ Future?
Resistance is futile. Artificial Intelligence (AI) is here, now. Artificial Intelligence (AI) has become the software equivalent of the semiconductor —ubiquitous, unseen, and capable of changing the shape of society and business. And it is embedded into increasing numbers of systems and applications in a manner that is both transparent and transformational. It’s here now,…
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ClicData's Product Release Schedule For 2019
In the early 2000’s a new renewed movement for the Agile Sprint and more specifically a faster delivery of new features came into full motion. Companies such as Google and Facebook were developing at a break neck speed and revamping the industry and how software was being released. Enterprise focused applications like Salesforce were also…
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The Great “Top Sales KPIs” Debate
Living a life in sales can be interesting. For one thing, everyone’s got an opinion. When your sales are slumping, everyone’s got a perspective about why—whether or not they are familiar with your product line or even with sales in general. When your sales are underperforming, then people are eager to give you their in-depth…
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Best Darn Dashboard Solution for E-Commerce
If you run a small e-commerce business, there’s no denying the fact that you need a fully functioning dashboard solution to keep you in control of your business performance and give you the competitive edge in the marketplace. Whether you just launched yesterday, or you’re an established enterprise with a well-respected footprint, the breadth of…
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When’s the Right Time for Startups to Take the BI Plunge?
It’s estimated that up to 50 million companies around the world use Google Analytics to help them grow their businesses. It’s a no-brainer why that’s so: Google Analytics is a free web analytics tool that helps businesses of all sizes begin to capture their website traffic data, measure the effectiveness of online campaigns, and learn…
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Are You Sure You Want to Build that Data Warehouse?
Be honest with yourself. Would you want to build your own CRM or accounting application? I’m guessing you’ll say ‘No.’ And why not? Because it would be too complex, too time consuming, too costly, and require management of developers and development of infrastructure? Yes, yes and yes. So tell me this: Why are you building…
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ClicData Plus Xero: Put "Ahhhs" in your Accounting
Ask any entrepreneur, and it’s unlikely that their favorite part of growing a business is doing the accounting. Their plates are full. They’ve got countless important responsibilities and tasks to manage. And they battle for success from a variety of fronts. From operations and employee management to sales, marketing, and business strategy, their lists are…
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API, Web Services and Webhooks Explained
In this age of cloud computing and SaaS applications, we hear a lot about Application Programming Interfaces (APIs) and how they can let us connect any application to any other application. Finally, we’re told, everything in the whole world can work as one.We also hear a lot about webhooks and even how we can use…
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