Survey Results & Sentiment Analysis

Evaluate the perception of your product and services alongside your customer satisfaction across all channels involved in your customer journey.

Why Marketing teams come to us?

  • Looking to constantly improve their offering based on data and not just instincts
  • No easy way to consolidate and analyze data generated by multiple surveys
  • Need to perform sentiment analysis and convey outcomes in a readable format

Your Data 

  • Survey software
  • Social media
  • Marketing automation
  • Mobile application
  • CMS

 

Your KPIs and alerts

  • Overall sentiment
  • Satisfaction rate
  • Mood overtime
  • Top positive/negative items

Customer Story: Civiliz

With ClicData, Civiliz can provide retail store and regional managers with a detailed and textual analysis of customer experience
at the store level in real-time to make quick adjustments and improve customer satisfaction.

retail store clothing

Main reason they chose ClicData:
The variety of data visualization options to quickly identify the overall perception of a brand
and perform sentiment analysis at each point of sale.

Where is your data sitting?

surveymonkey logoexcel logohubspot logofacebook logoinstagram logotwitter logosalesforce logo

Dashboard example to evaluate the quality of the customer experience

customer satisfaction dashboard

Customer satisfaction

Visualize your customers mood easily with live indicators generated by tracking your reputation within your online community, at the store level or directly via surveys on your website or ecommerce platform.