Survey Results & Sentiment Analysis
Evaluate the perception of your product and services alongside your customer satisfaction across all channels involved in your customer journey.
Why Marketing teams come to us?
- Looking to constantly improve their offering based on data and not just instincts
- No easy way to consolidate and analyze data generated by multiple surveys
- Need to perform sentiment analysis and convey outcomes in a readable format
Find hot signals in the noise
- Survey software
- Social media
- Marketing automation
- Mobile application
Your KPIs and alerts
- Overall sentiment
- Satisfaction rate
- Mood overtime
- Top positive/negative items
Customer Story: Civiliz
With ClicData, Civiliz can provide retail store and regional managers with a detailed and textual analysis of customer experience
at the store level in real-time to make quick adjustments and improve customer satisfaction.
Main reason they chose ClicData:
The variety of data visualization options to quickly identify the overall perception of a brand
and perform sentiment analysis at each point of sale.
Where is your data sitting?
Dashboard example to evaluate the quality of the customer experience
Visualize your customers mood easily with live indicators generated by tracking your reputation within your online community, at the store level or directly via surveys on your website or ecommerce platform.