Customer experience tracking
Improve the quality of your customer service and overall customer experience during their stay or event participation at your facility by tracking their satisfaction efficiently
Why Hotel managers come to us?
- Need to optimize the overall performance of their facility
- No easy way of making sense of their survey results to adjust their services accordingly
- Looking to improve their facility reputation on the social media
Deliver insightful KPIs to your hotel manager
- Survey software
- Planning softwar
- Social media
Your KPIs and alerts
- Participation ratio
- Satisfaction survey
- Social engagement
Where is your data sitting?
Data Visualization examples to track your customer satisfaction
With this dashboard, hotel managers will access a consolidated view of their customer engagement during events or during their stay at a given facility.
It will allow them to track each location performance upon key metrics such as participation rates, satisfaction rates and the Net Promoter Score.