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Customer Retention Dashboard
In this dashboard, you can analyze your customer retention in value ($) and number of accounts. Track KPIs such as New MRR, Contraction MRR, Expansion MRR, Churn. We also look at New and Lost Accounts in the last 30 days.
Read MoreCustomer Retention Analytics: How Data Can Help Reduce Churn
Customer retention analytics is crucial for helping you supercharge your business. By analyzing data about your business’s customer retention, you can reduce churn. And as it’s much easier to retain your existing customers than to gain new customers, it’s worth finding out more about how analyzing this type of data can help boost your business. …
Read MoreHow to leverage your NPS to improve customer retention
Here’s an age-old question for you: is it cheaper for your business to attract a new customer or win back the business of an old one? If you guessed that it’s cheaper to retain a customer, you’d be right. On average, it costs 6-7 times less to win repeat business from a loyal customer than…
Read MoreRetail Marketing: 10 Tips to Improve Customer Acquisition & Retention
Retail marketing is not a walk in the park, and it’s high time businesses used data-driven solutions to address marketing problems and achieve desired results. For example, a retail lead costs about $34. Yet, despite the heavy spending required on retail leads, the average conversion rate is only 3 percent. That is a pretty hefty…
Read MoreMastering Net Revenue Retention (NRR): Key to Growth
The Net Revenue Retention metric offers more insights into a business’s performance than other metrics such as ARR (annual recurring revenue) or MRR (monthly recurring revenue). Every business sets itself goals. Those may be sales targets or achieving a level of key metrics such as customer retention or sales figures. What happens if your business…
Read MoreHow to Use Customer Engagement Metrics To Get More Sales
Can you say with certainty that you’re going to hit all your sales targets this year? You see, often businesses prioritize historical and current sales data to make their pipeline forecasts. But when they’re way off the mark, they are utterly confused about what they left out. After all, they accounted for everything that mattered.…
Read MoreCall Center Monitoring: Secrets To Superior Customer Service
What is call center monitoring, and why do call centers need this? In business, maintaining customer satisfaction is essential. Customer satisfaction largely depends on the quality of interactions with call centers. Call center monitoring, a method of reviewing and analyzing calls, ensures customer service meets high standards. It transforms every customer interaction into an opportunity…
Read MoreCustomer Intelligence: Still Wondering Why Your Marketing Plans Aren’t Working?
Your LinkedIn feed is likely full of buzzwords like ‘Personalization’, ‘Fail Fast,’ ‘Omnichannel’, ‘Predictive Analytics’ and of course, the golden child of the moment, AI… What do these buzzwords add up to other than glorified LinkedIn posts? How can they actually support our marketing strategies, and not just create more frustrations? Frustrations like running multi-channel campaigns across the…
Read More4 Simple Steps to Customer Obsession
Customer obsession. No, it’s not about buying t-shirts with your favourite customer’s face on it, or turning up to their am-dram performances. It’s something a little bit more complex, and far more effective, than that. It’s the idea of changing every facet of your company into focusing on an improved customer experience, which leads to…
Read MoreWhat is Customer Centricity and Why It’s Important in 2024
In the vast and ever-evolving landscape of business, one truth remains steadfast: customer satisfaction is paramount to profitability. As revealed by a sobering CallMiner report, the repercussions of poor customer experience reverberate throughout the corporate world, with businesses in the United States hemorrhaging a staggering $35 billion annually due to subpar customer interactions. But the…
Read MoreEcommerce KPIs: Customer satisfaction metrics you should be tracking to increase revenue
There’s hundreds of ecommerce KPIs that you could be focusing on, and even more articles telling you which ones you should be setting as a goal. So we thought we’d break them down into different areas to help get you decide for yourself which eCommerce KPIs are most important to your business, goals & strategies…
Read MoreCustomer Behavior Analysis: Benefits, Step by Step + Examples
“The customer is always right.” This is the business motto that’s been around since the early 1900s and still proves true today. The only difference now is our customer base is wide ranging, which makes it tough to keep up with demand. Simply relying on customer profiles is no longer enough. Just because you sell…
Read MoreOur Ultimate Guide for Customer Acquisition in 2022
Global marketing spending was anticipated to exceed $1.3 trillion in 2020, according to Statista. The amount spent on online media in the US climbed by 8%, reaching 168.4 billion. At first glance, it could appear that companies are merely throwing money at the wall to win new customers, but there is a purpose behind this…
Read MoreHow Can You Predict Your Customer’s Next Move?
Modern-day customers are tech-savvy and demand a personalized experience to commit to a brand. As a result, businesses strive, with each campaign, to use data for the purpose of content personalization. However, their efforts at building a loyal customer base often fall short. As businesses are locked in an intense game of three-party chess with…
Read More3 Ways of Using Data to Enhance Customer Experience (CX)
The number of marketing strategies that can help your business grow the customer base and achieve success is overwhelming. You may be uncertain about the means you should prioritize: competitor analysis, newest trends, or SEO research? All these are important sources of information, but the most valuable insights come straight from your customers. Processing data…
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