TEC Insight 2021 Report

resources ebooks tec insight 2021 report

Get this eBook

Technology Evaluation Centers (TEC) is a leading impartial advisory company that helps decision-makers choose the right software to run their business efficiently. With the TEC Insight Reports and the TEC Insight Graph, they intend to arm decision-makers with accurate data and incisive context to inform their business software choices.

The software analysis and ranking were done based on 12 functionalities and 7 measures of customer experience (CX):

  • Basic Analysis Functions
  • Self-Service
  • Analysis Services
  • Data Visualization and
  • Discovery
  • Dashboarding, Scorecarding, and Reporting
  • Advanced Analytics
  • Augmented Analytics
  • Security
  • Connectivity, Integration, and
  • Data Sources
  • Social and Collaboration Capabilities
  • Data Management
  • Content Management

Customer Experience (CX)

  • Technical (functionality, reliability, efficiency, compatibility, maintainability)
  • Usability (user satisfaction/experience, usability)
  • Security
  • Productivity
  • Strategy
  • Service
  • Licensing

“ClicData occupies the leading position within the 2020 TEC Insight Graph for BI and Analytics Solutions, by providing an extensive functionality set across the board as well as a high user experience. It is the only vendor solution located within the dominant zone.

Jorge Garcia, Senior Data Analyst @ TEC – Author of the report