Connect all your ServiceNow data in minutes with ClicData
CONNECTOR
ServiceNow
Cloud App
Benefits
- Connect ServiceNow to ClicData and turn your IT service data into clear, actionable dashboards in minutes
- Automate your ITSM reporting and eliminate manual exports from ServiceNow
- Monitor incident volumes, request queues, and SLA performance across teams and services in a single view
- Share IT performance dashboards with your management and stakeholders without giving them a ServiceNow license
- Cross your ServiceNow data with other sources (Salesforce, Jira, finance tools …) to measure the true business impact of IT incidents
- Consolidate data from multiple ServiceNow instances into one unified group-level performance view
- Build long-term historical reports beyond ServiceNow’s native data retention limits
Sample Dashboards
These are some of the sample dashboards that can be built using this data source.
Metrics
- Incident Volume & Trends
- SLA Compliance Rate
- Mean Time to Resolve (MTTR)
- First Call Resolution Rate (FCR)
- Request Queue Backlog
- Change Success Rate
- IT Cost per Ticket
- Customer Satisfaction Score (CSAT)
More Information
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