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PRIVACYPOLICY

We respect your data.  It is our business to ensure that your data remains secure, private and safe.  From a web site visitor to a long term customer, this is our privacy and cookie policy.

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INTRODUCTION

Your privacy is of paramount importance to ClicData SAS.  ClicData SAS,a French company and our affiliates in the USA and Canada are referred to collectively in this policy as as “ClicData, “we”, “us” or “our.” Our affiliates are:

  • ClicData LLC in the United States.
  • ClicData in Canada.

ClicData provides a cloud-based service (the “Service”), which is a Data Analytics and Reporting Platform for storing, processing, interfacing and visualizing data via our web, API and mobile applications. We fully respect your right to privacy in relation to your interactions with the Service and are committed to being transparent in our dealings with you as to what personal information we will collect and how we will use your personal information. Also, we only collect and use personal information that is necessary for providing Service and where we have a lawful basis to do so.

We have created this Privacy Policy to describe our practices and procedures in handling “Personal Information” we collect or receive from you. The term “Personal Information” means any information that identifies, relates to, describes, or is capable of being associated with, or could reasonably be linked, directly or indirectly, to an identified or identifiable living natural person, including but not limited to: (i) Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier Internet Protocol address, email address, account name, and (ii) information defined as “personal information,” “personally identifiable information,” “personal data,” or similar expressions under applicable privacy laws or data security Laws, which include the European Union’s General Data Protection Regulation (”GDPR”) among others.

You can find our Data Processing Agreement (DPA) under GDPR here.

This Privacy Policy covers three types of Personal Information:

  • Website Information means information collected while viewing pages on our websites, information you have entered in our contact, download documents, employment forms or other forms, referral URLs and IP address and similar data tracked internally as well as by third parties.
  • Account Related Information means contact information, payment information, and biographical information about our customers’ representatives and contacts used for marketing, opening new user accounts to use our Services, and to maintain existing accounts.
  • Account User Content Data is the data that you or your users that have the permissions to do so, upload, connect, transfer, enter or import into ClicData for the purposes of utilizing or Service.

Please read this Privacy Policy carefully. We will ask for your consent to be bound by this Privacy Policy as a condition of (i) viewing our web sites and (ii) testing or using our services.

Our website and Services are intended for use by business professionals and adults. We do not knowingly collect Personal Information from users under 13 years of age however we do make our services available for academic institutions.

COLLECTED DATA

 

Web Site Cookies

A cookie is a small file placed onto your browser that enables us to enhance your experience on ClicData websites and application by remembering your preferences and settings.

ClicData Cookies are used to store the preferred/selected web site language, the web site that referred the visitor, a unique identifier that can be traced back to the session in the application for activity reporting or to predefined defaults such as region and language preferences.

Additionally, our web site uses Google Analytics using Tag Manager which tracks visitors, their page to page activity and duration of each page.  We use these cookies to improve our web site in content and organization and to index it preferentially in Google search.

 

Web Site Forms

Web Site Forms are used to allow visitors to contact sales staff for commercial questions, employment inquires, and to forward requests for additional information or documents on related topics.

 

Account Primary Owner Data

Users subscribing for the trial and/or paying subscriptions are required to enter a valid email address, first and last name, business name and telephone as per Terms of Service.  Users not wishing to enter the above information correctly are not allowed to use our Service.  This information is collected and stored with the account to provide notifications of changes of service, and to identify the owner of the account in case of data breach, data misuse, or other topics as it relates to the use of the Service.

 

Account User Data

Users connecting, uploading or entering data into ClicData for analysis in the course of using the service expect full privacy to their data.  ClicData adheres to a strong privacy policy for all its employees and partners.  This policy in essence prohibits the access to data without the express permission of the user.  This permission is logged and access to their account is also logged and visible to the account owner.

The contents of the data are not ClicData's responsibility nor are we able to interpret this data, its origins and it use.  When account access is given, our responsibility lies in assist our customers resolve their issue.

We do not transmit, copying or moving data from the original data center region to any other region or database.  We do not allow access to the data except to Microsoft Azure technical support staff in case of system or database issues and always supervised by ClicData staff.

 

Account Payment Data

The Account Primary Owner, upon using our paid services must add a payment method.  The payment method when PayPal or Credit Card is not stored in our databases and it is managed by Braintree a service of PayPal with registered office in L-1150 Luxembourg.

ClicData renews its PCI-DSS certification on a yearly basis.

All other data such as; company name, billing address, VAT/TVA or tax identification numbers, company identifiers are required for accounting practices and used as such.

USE OF COLLECTED DATA

Data collected from the web site is used in optimizing the web site by changing structure and content.

Data from forms such as Contact Us, Employment, Vision and Roadmap, Blog Signup, Download Assets such as Whitepapers and Documents are used to provide the required information to the requester.

Data from the account users are used to send product newsletters, system notifications, alerts, publications as scheduled by the users or by the system as needed such as but not exclusive to, reset password, system thresholds, payment and invoices, new product releases, updates or down times, security alerts, and similar alerts.

GDPR

You can find our Data Processing Agreement (DPA) under GDPR here.

If you are an individual within the European Economic Area, you may have the following rights under applicable data protection law data protection law and we, as Data Controller in respect of Account-Related Information or other Personal Information covered by this Privacy Policy, will comply with such rights in respect of such Personal Information:

  • the right of access to Personal Information relating to you;
  • the right to correct any mistakes in your Personal Information;
  • the right to object and ask us to stop contacting you with direct marketing;
  • rights in relation to automated data processing;
  • the right to restrict or prevent your Personal Information being processed;
  • the right to have your Personal Information ported to another data controller;
  • the right to erasure; and
  • the right to complain to the DPC if you believe we have not handled your Personal Information in accordance with applicable data protection law.

 

If you are a user working on behalf of an existing ClicData customer, and we have your Account-Related Information under an agreement with that customer, we have a legitimate interest to send you electronic communications/direct marketing in connection with the Service and related matters (which may include but shall not be limited to newsletters, announcement of new features etc.). We may also ask you different questions for different services, including competitions. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please email us directly at contact@clicdata.com or call us at one of available numbers o the website.  You can also click on the ‘unsubscribe’ button at the bottom of the electronic communication. It may take up to 15 days for this to take place; and let us know what method of contact you are not happy with if you are unhappy with certain ways of contacting you only (for example, you may be happy for us to contact you by email but not by telephone).

EU-U.S. PRIVACY SHIELD FRAMEWORK

Because you have the choice to store the data in a data center within the EU or the US, we do not adhere to the EU-U.S. Privacy Shield as it does not apply.  Your data, if you store it in EU will remain in the EU.

DATA RETENTION

Account-Related Information and other Personal Information will be kept and stored for such period of time as we deem necessary taking into account the business purpose for which it was collected in the first instance (i.e. the administration of Your Account for as long as Your Account is active and a reasonable period thereafter in case you decide to re-activate Your Account), and our obligations under applicable data protection law.

This may include retaining Account Related Information or other Personal Information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our Services.

Where we retain Personal Information for Service improvement and development, we take steps to eliminate information that directly identifies you, and we only use the information to uncover collective insights about the use of our Service, not to specifically analyze personal characteristics about you.

CONTACTING US

If you need to contact us with regard to any of your rights as set out in this Policy, all such requests should be made in writing by email to contact@clicdata.com.

RESOLVING DISPUTES

If you do not think that we have processed your Personal Information in accordance with this Privacy Policy, please contact us in the first instance. You may submit a complaint to us at contact@clicdata.com.

Once we receive a privacy complaint, our privacy team will investigate your complaint and give you a response. We will need sufficient information from you for us to evaluate your complaint and, as a result, we may request that you give us additional information that we believe is necessary to assess your complaint.

Dispute resolution proceedings will be in English.

CHANGES TO PRIVACY POLICY

ClicData may change its Privacy Policy from time to time and at its sole discretion. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to use the Service, to submit Account-Related Information or other Personal Information to us. If material changes are made to the Privacy Policy, we will notify you by placing a prominent notice on our website or by sending you a notification in relation to this. We will not process Account-Related Information in a manner not contemplated by this Privacy Policy without your consent.