Forecasting is a tricky business. There are so many variables involved in the data, people, company guidelines, level of collaboration and years of experience that these meetings are one of the most challenging.
Today, there is a much higher acceptance rate for cloud computing. Trust has been building over the last decade and cloud security has been shown to be more secure than on premise IT in numerous instances.
For 2018, we see three major areas of customer service improvement that every SaaS business should focus on.
Understanding your customers’ needs, desires and preferences is critical in order to develop and deliver solutions that create happy customers who generate repeat business.