Today, there is a much higher acceptance rate for cloud computing. Trust has been building over the last decade and cloud security has been shown to be more secure than on premise IT in numerous instances.
For 2018, we see three major areas of customer service improvement that every SaaS business should focus on.
Understanding your customers’ needs, desires and preferences is critical in order to develop and deliver solutions that create happy customers who generate repeat business.
Travelling provides an ideal opportunity to re-examine how you would like to be treated as a customer and how you react to different ups and downs.
Become a fly on the wall inside any business and it won’t take you too long to see that business intelligence is often a comedic effort. As in, many businesses are tracking zilch! And others, well, they’re tracking everything.