Travelling provides an ideal opportunity to re-examine how you would like to be treated as a customer and how you react to different ups and downs.
Become a fly on the wall inside any business and it won’t take you too long to see that business intelligence is often a comedic effort. As in, many businesses are tracking zilch! And others, well, they’re tracking everything.
For service-based firms — such as law, finance, and accounting — there’s no such thing as viral adoption. Each client is a unique relationship to be managed with care. The road to financial solvency is, at best, incremental.
Just knowing how many customers you have doesn’t tell you much. Do you have a clear picture of who your customers are and what they care about?
With BI tools now simpler and less expensive than in previous years, accounting firms are especially well-positioned to take advantage of the benefits.