Unify your ticketing, live chat, and customer support data in interactive, automated, and custom dashboards built in ClicData. Derive deeper insights and get a 360-degree view of your customer satisfaction by adding your CRM, eCommerce, and social media data into the mix.
CONNECTOR
Team Support
Web Services & API
Benefits
- Get a 360-degree customer view across touchpoints
- Analyze and classify all your customer support tickets with interactive dashboards
- Identify emerging issues or opportunities quickly and take timely action to address them
- Streamline processes, automate repetitive tasks, and optimize resource utilization
- Get visibility into key performance metrics related to customer support
- Make data-driven decisions based on insights
Sample Dashboards
These are some of the sample dashboards that can be built using this data source.
Metrics
- Ticket Volume
- Ticket Resolution Time
- Chat Response Time
- First contact resolution rate
- Customer Satisfaction (CSAT) Score
- Agent performance metrics
- Customer engagement trends
More Information
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