For 2018, we see three major areas of customer service improvement that every SaaS business should focus on.
Each time I use Excel , I give some thought to the entire notion of being phony; let me explain why to you.
The amount of data, its complexity and the edge cases around data sets may be too much for one person, regardless of how gifted they are to even attempt to dig into the data.
Without seeing the full picture, it is difficult for organizations to make decisions or changes necessary to keep the business healthy.
See how BI and KPI can be game changing acronyms for your organization.